1. Introduction
Soper Ace is committed to protecting the personal information of every Filipino player who uses our platform. This Privacy Policy explains how we collect, use, store, share, and protect your data when you access our website, create an account, make transactions, or interact with our customer support team.
This policy applies to all services offered under the Soper Ace brand and is governed by the Republic Act 10173, also known as the Data Privacy Act of 2012 of the Philippines, as well as the regulations issued by the National Privacy Commission (NPC) and applicable gaming authority guidelines. By using the Soper Ace platform, you consent to the practices described in this document.
We've written this policy in plain language because we believe Filipino players deserve to understand exactly what's happening with their data – not wade through pages of legal text to find the answer.
2. Personal Data We Collect
Soper Ace collects personal data that is necessary to provide you with a safe, compliant, and personalised gaming experience. The specific data collected depends on how you use the platform.
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number (PhilSys, passport, UMID, driver's licence) | Yes – KYC requirement |
| Contact Data | Email address, Philippine mobile number, residential address | Yes – Account creation |
| Financial Data | GCash/Maya account reference, bank account details (last 4 digits), transaction history | Yes – Deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatic – Platform security |
| Usage Data | Games played, bet history, session duration, feature interactions | Automatic – Platform improvement |
| Communication Data | Live chat transcripts, support emails, feedback submissions | When you contact us |
3. How We Collect Your Data
Soper Ace collects personal data through the following channels:
- Directly from you – when you register, complete KYC verification, make a deposit, withdraw funds, contact support, or update your profile settings.
- Automatically – when you use the platform, our servers and analytics tools log technical and usage data as part of normal operations.
- From third parties – payment processors (GCash, Maya, banks) may share transaction confirmation data with us. Identity verification partners share the outcome of document checks. We do not receive raw ID documents from third parties.
- From cookies and similar technologies – our website uses cookies to maintain your session, remember preferences, and analyse traffic. See Section 6 for full details.
4. Why We Use Your Data
Every piece of data Soper Ace holds is used for a specific, legitimate purpose. We do not process data beyond what is necessary for those purposes. Here's a breakdown of why we use your information:
- Account management: Creating and maintaining your Soper Ace account, verifying your identity, and processing login requests.
- Payment processing: Facilitating deposits and withdrawals to and from your registered Philippine payment method, and maintaining transaction records as required by law.
- Legal compliance: Meeting our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012.
- Fraud prevention and security: Detecting and preventing fraudulent activity, account takeovers, and any breach of our Terms and Conditions.
- Customer support: Responding to your queries, resolving disputes, and improving our support processes based on interaction data.
- Platform improvement: Analysing usage patterns to fix bugs, optimise game performance, and develop features Filipino players have asked for.
- Responsible gaming: Monitoring gameplay data to identify signs of problem gambling behaviour and offering appropriate support tools.
- Marketing communications: Sending you promotions, bonus notifications, and platform updates – but only if you have opted in to receive them. You can unsubscribe at any time.
5. Data Sharing with Third Parties
Soper Ace does not sell your personal data. We share data only with trusted third-party partners where it is strictly necessary to deliver our services, and only under appropriate data processing agreements that bind those parties to confidentiality and security obligations.
Categories of third parties who may receive your data:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card networks process your transaction data to facilitate deposits and withdrawals.
- KYC and identity verification providers: Third-party services that confirm the authenticity of government-issued IDs submitted during account verification.
- Game providers: Software providers whose games are hosted on the Soper Ace platform may receive anonymised session data for the purpose of game performance monitoring.
- Fraud prevention services: Specialised security partners who help us detect suspicious activity across the platform.
- Philippine regulatory authorities: We are legally required to share certain data with gaming regulators, the AMLC (Anti-Money Laundering Council), and the NPC upon lawful request.
- IT and hosting infrastructure providers: Cloud and server providers who store and process our data under strict contractual data protection obligations.
6. Cookies and Tracking Technologies
The Soper Ace website uses cookies – small text files stored on your device – and similar tracking technologies to make the platform work properly and to help us understand how players use it. Here's what we use:
- Essential cookies: Required for the platform to function. These keep you logged in, maintain your session, and remember your language preference. You cannot opt out of these without disabling the service.
- Analytics cookies: Help us understand which pages are most visited, where players encounter problems, and how long sessions typically last. This data is aggregated and anonymised.
- Security cookies: Used to detect and prevent fraudulent activity, including bot activity and account takeover attempts.
- Preference cookies: Remember your settings such as notification preferences and display options so you don't have to re-enter them every visit.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use certain features of the platform.
7. How Long We Keep Your Data
Soper Ace retains personal data only for as long as it is needed to fulfil the purposes outlined in this policy, or as required by Philippine law and gaming regulations.
- Active account data: Retained for the duration of your account's active status.
- Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by AML regulations in the Philippines.
- KYC documents: Retained for at least 5 years from account closure or the last transaction, in line with regulatory requirements.
- Customer support records: Retained for 3 years from the date of the interaction.
- Technical and usage logs: Typically retained for 12 months, after which they are anonymised or deleted.
When data is no longer required and there is no legal basis for retaining it, Soper Ace securely deletes or anonymises it.
8. Your Data Rights as a Filipino Player
Under the Data Privacy Act of 2012 (RA 10173) and Soper Ace's own data governance commitments, you have the following rights over your personal data:
Right to Access
You can request a copy of the personal data Soper Ace holds about you at any time. We'll provide it within 10 business days of a verified request.
Right to Rectification
If any of your data is inaccurate or outdated, you have the right to request a correction. Update what you can directly in your account settings, or contact support for anything else.
Right to Erasure
You can request deletion of your personal data when it is no longer needed for the purpose it was collected. Note that some data must be retained for legal compliance reasons even after account closure.
Right to Object
You can object to the processing of your data for direct marketing purposes at any time. Opt-out links are included in all marketing emails we send.
Right to Data Portability
You can request your personal data in a machine-readable format so that you can transfer it to another service provider if you choose to.
Right to File a Complaint
If you believe your privacy rights have been violated, you can file a complaint with the Philippine National Privacy Commission (NPC) at privacy.gov.ph.
9. Policy on Minors
Soper Ace is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the Soper Ace platform or provide any personal information to us.
If we discover or are notified that we have inadvertently collected data from a person under the age of 21, we will immediately delete that data and close the associated account. Parents or guardians who believe their child has registered on Soper Ace should contact us immediately at support@soperace.com.
10. Security Measures
Protecting your personal data is a technical and operational priority for Soper Ace. The security measures we maintain include:
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
- AES-256 encryption for sensitive data stored in our databases.
- Multi-factor authentication (MFA) options for player accounts.
- Role-based access controls ensuring staff can only access data relevant to their specific job function.
- Regular third-party security audits and penetration testing.
- 24/7 automated fraud detection and anomaly monitoring.
- Strict vendor due diligence for all third-party processors handling player data.
While no digital system is completely immune to risk, Soper Ace applies industry-leading security practices to minimise the likelihood of any data breach or unauthorised access.
11. International Data Transfers
Some of Soper Ace's infrastructure and third-party service providers may process data outside of the Philippines. When this occurs, Soper Ace ensures that appropriate safeguards are in place to protect your data to the standard required by Philippine law, including the use of contractual clauses and data processing agreements that impose equivalent protection obligations on the receiving party.
By using the Soper Ace platform, you consent to the transfer of your personal data outside the Philippines where it is necessary for service delivery, subject to the protections described above.
12. Changes to This Privacy Policy
Soper Ace may update this Privacy Policy from time to time to reflect changes in Philippine law, regulatory requirements, or our internal data practices. When we make material changes, we will notify registered players via email at least 14 days before the new version takes effect.
The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically. Continued use of the platform after the effective date of any update constitutes acceptance of the revised policy.
13. Contact Our Data Privacy Officer
If you have questions, concerns, or requests relating to this Privacy Policy or the way Soper Ace handles your personal data, please reach out to our Data Privacy Officer:
- Email: support@soperace.com (subject: "Privacy Policy Enquiry")
- Live Chat: Available 24/7 through your logged-in Soper Ace account
- FAQ: Common questions answered at soperace.com/faq
Our team will respond to all data privacy enquiries within 5 business days. For formal data rights requests requiring identity verification, please allow up to 10 business days for processing.
Kung mayroon kang katanungan tungkol sa iyong personal na data – huwag mag-atubiling makipag-ugnayan sa amin. Nandito kami para tumulong.