Welcome to Soper Ace. By accessing or using any part of the Soper Ace website, mobile interface, or any related services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. If you do not agree, please do not use the platform.
These Terms and Conditions form a legally binding agreement between you (the player) and Soper Ace. They apply to all games, promotions, payment transactions, and customer service interactions on the platform. Soper Ace is committed to providing a fair, transparent, and enjoyable gaming environment for all Filipino players, and these terms exist to protect that commitment.
1. Acceptance of Terms
By creating an account on Soper Ace, you confirm that you accept these Terms and Conditions as the governing rules of your relationship with the platform. Acceptance is implied by any of the following actions: registering an account, making a deposit, placing a bet, claiming a bonus, or simply browsing the site with an active session.
Soper Ace recommends that you save or print a copy of these terms at the time of registration for your personal records. The most current version will always be available on this page.
2. Eligibility
To open and use a Soper Ace account, you must meet all of the following requirements:
- Be at least 21 years of age at the time of registration.
- Be a resident of or physically located in the Philippines during gameplay.
- Not be listed on any self-exclusion register maintained by Soper Ace or applicable Philippine gaming authorities.
- Have the legal capacity to enter into a binding agreement under Philippine law.
- Not be an employee, director, contractor, or immediate family member of Soper Ace or any of its associated game providers.
3. Account Registration and Security
Each player may hold only one active account on Soper Ace. Duplicate accounts, whether intentional or accidental, are a breach of these terms. If you discover you have accidentally created more than one account, contact our support team immediately to have the duplicate closed.
When registering, you are required to provide accurate and complete personal information including your full legal name, date of birth, valid Philippine address, and a working mobile number linked to your GCash, Maya, or other registered payment method. Providing false information is grounds for immediate account closure and forfeiture of any balance.
You are solely responsible for keeping your login credentials confidential. Soper Ace will never ask for your password via email, SMS, or live chat. If you suspect your account has been accessed by someone else, change your password immediately and contact support.
4. Deposits and Withdrawals
Soper Ace supports the following Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, BDO online banking, BPI, UnionBank, InstaPay and PESONet bank transfers, and Visa/Mastercard debit or credit cards issued by Philippine banks. All transactions are processed in Philippine Pesos (₱).
- Minimum deposit: ₱100
- Minimum withdrawal: ₱200
- Withdrawal requests are processed within 15 minutes for e-wallets (GCash, Maya) during standard operating hours.
- Bank transfers via InstaPay typically arrive within the same banking day; PESONet transfers may take up to one banking day.
Soper Ace does not charge processing fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees – those are outside of our control and not our responsibility.
All withdrawals are subject to identity verification. First-time withdrawal requests require submission of a valid government-issued ID (e.g., PhilSys ID, passport, UMID, driver's licence). This is a regulatory requirement, not a delay tactic. Soper Ace processes verified withdrawal requests as quickly as possible.
5. Bonuses and Promotions
Soper Ace regularly offers bonuses and promotional rewards to both new and existing players. All bonuses are subject to the specific terms displayed on the relevant promotion page. These terms always include, at minimum, the minimum deposit required to qualify, the wagering requirement, the eligible games, the validity period, and the maximum withdrawal from bonus-derived winnings.
General bonus rules applicable to all Soper Ace promotions:
- Only one welcome bonus may be claimed per player, household, IP address, and payment method.
- Bonus funds and any winnings derived from them cannot be withdrawn until the stated wagering requirement has been fully met.
- Soper Ace reserves the right to cancel a bonus and related winnings if it suspects the bonus was claimed in bad faith, through the use of multiple accounts, or via any form of bonus abuse.
- Free spins, free credits, and other non-deposit bonuses expire after the validity period stated in the promotion, regardless of whether they have been used.
- Real-money funds in your account are used before bonus funds when placing bets.
6. Gameplay Rules
All games available on Soper Ace use certified Random Number Generator (RNG) technology that has been independently tested and audited. Results are determined at the point of play and cannot be predicted, manipulated, or reversed.
In the event of a technical malfunction during a game session – such as a server error or disconnection – Soper Ace's systems retain your session state. Your balance and any active bonus rounds are restored to their pre-disconnection state upon reconnection. Soper Ace is not liable for losses resulting from unstable internet connections on the player's end.
Soper Ace reserves the right to void any bet or transaction that results from a clear system error, software bug, or incorrectly published odds. In such cases, affected bets will be refunded in full to the player's account balance.
7. Prohibited Conduct
The following actions are strictly prohibited on the Soper Ace platform and will result in immediate account suspension and possible legal action:
- Using automated betting software, bots, or scripts of any kind.
- Exploiting software bugs or glitches for financial gain.
- Using the platform for any form of money laundering or financial fraud.
- Opening multiple accounts to claim the same bonus more than once.
- Using someone else's payment method without their explicit consent.
- Sharing account credentials with another person or allowing another person to operate your account.
- Threatening, harassing, or abusing Soper Ace staff or other players in any communication channel.
- Attempting to access the Soper Ace platform from a jurisdiction where online gambling is prohibited.
8. Responsible Gaming
Soper Ace takes the wellbeing of its players seriously. Gaming should always be a form of entertainment, never a financial solution or an obsession. We provide a range of responsible gaming tools to help players stay in control, including:
- Deposit limits: Set daily, weekly, or monthly deposit caps on your account at any time.
- Session time reminders: Receive notifications when you've been playing for an extended period.
- Self-exclusion: Temporarily or permanently close your account to prevent access. Exclusions are processed within 24 hours of request.
- Cooling-off periods: Take a short break from gaming (24 hours, 7 days, or 30 days) without fully closing your account.
Players who are flagged through our internal responsible gaming monitoring system may be contacted by our team and offered access to support resources. Soper Ace partners with Philippine-based support organisations to provide confidential assistance to players who may need it.
For more information, visit our Responsible Gaming page.
9. Privacy and Data Protection
Soper Ace collects and processes personal data in accordance with its Privacy Policy. By using the platform, you consent to the collection, use, and storage of your data as described in that document. Your personal information will never be sold to third parties.
Data collected during the KYC (Know Your Customer) process – including government ID scans and proof of address – is stored securely and used solely for identity verification and fraud prevention purposes, as required under applicable Philippine gaming regulations.
For full details on how Soper Ace handles your data, please read the Privacy Policy.
10. Limitation of Liability
Soper Ace provides its platform on an "as is" basis. While we make every reasonable effort to ensure continuous, error-free availability, we do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated to players in advance where possible.
Soper Ace's liability to any individual player in connection with the use of the platform shall not exceed the total real-money deposits made by that player in the 30-day period preceding the event giving rise to the claim. Soper Ace is not liable for indirect, incidental, or consequential losses.
11. Account Closure and Termination
You may close your Soper Ace account at any time by contacting our support team at support@soperace.com. Any remaining balance above the minimum withdrawal threshold will be returned to your registered payment method after standard verification.
Soper Ace reserves the right to suspend or permanently close any account that is found to be in breach of these Terms and Conditions. In cases involving suspected fraud or criminal activity, Soper Ace may freeze the account and withhold balances pending investigation or the direction of relevant Philippine authorities.
12. Amendments to These Terms
Soper Ace may update these Terms and Conditions from time to time to reflect changes in law, regulation, platform features, or business practices. When significant changes are made, we will notify active players via the email address registered to their account at least 7 days before the changes take effect.
Your continued use of the Soper Ace platform after the effective date of any update constitutes acceptance of the revised terms. If you do not accept the updated terms, you must stop using the platform and contact support to close your account.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with these terms or your use of the Soper Ace platform shall be subject to the exclusive jurisdiction of the competent courts in the Philippines.
Soper Ace operates under applicable Philippine gaming licence requirements. Players are responsible for ensuring that their use of the platform is lawful under the laws of their specific location within the Philippines.
14. Contact Us
If you have questions about these Terms and Conditions, or if you need to report a concern related to your account or the platform, please reach out to the Soper Ace support team:
- Email: support@soperace.com
- Live Chat: Available 24/7 through your logged-in account dashboard
- FAQ: Browse common questions at our FAQ page
Our Filipino support agents are available around the clock and will do their best to respond to all enquiries within a reasonable timeframe. Kausapin mo lang kami – we're always here to help.